Organizations increasingly use frontier language models to analyze customer feedback, but answer quality also depends on how that feedback is organized and made available. We define a \emph{customer context graph} as a unified model of customer and business context. Typed relationships connect customer objects (feedbac …
Taxonomies are the symbolic representations through which AI systems organize evidence, aggregate patterns, and answer questions over large document collections. Over customer feedback, the category tree decides how every record is counted and routed, which problems get seen, and which team owns them. Agentic harnesses …
AI agents are increasingly being programmed to automate knowledge work over large collections of unstructured data. Such automation requires repeatability: when the underlying evidence is unchanged, the agent's categories, priorities, and counts should not shift materially between runs, even if each individual answer a …